Is GT failing?


bkap1
Registered User
Joined: 10/10/11
Posts: 18
bkap1
Registered User
Joined: 10/10/11
Posts: 18
01/14/2017 8:30 pm

I haven't received an email from GT in a month. I emailed the question to their help dept (twice). No answer at all. Whats going on?

Bill


# 1
fuzzb0x
Registered User
Joined: 04/02/13
Posts: 580
fuzzb0x
Registered User
Joined: 04/02/13
Posts: 580
01/15/2017 1:53 pm

Have you checked you junk mail folder incase it's ebded up there by mistake? i've never had a problem getting a reply back from Guitar Tricks myself the few times i have needed to contact them.


# 2
Anita_V
Registered User
Joined: 01/04/17
Posts: 3
Anita_V
Registered User
Joined: 01/04/17
Posts: 3
01/15/2017 10:01 pm

I just got a reply from them a few hours ago, no fail there.


Oh people are shiny like a brand new book[br]But if you get a closer look[br]There's shit on every hand you shook[br]If you don't believe me, look at your hand

# 3
Ben Martin
Administrator
Joined: 04/26/10
Posts: 365
Ben Martin
Administrator
Joined: 04/26/10
Posts: 365
01/17/2017 8:36 pm

Hi Bill - I went in and saw your emails to us, as well as the replies we sent back to you. It looks like our customer support guys replied the same day you emailed us, so I wonder if the email wound up in your junk folder or something.

If you're wondering about our newsletter, it looks like you are subscribed and that you have been getting (and opening) the newsletters. You should get another one in a couple of days when we release the next issue of Guitar Tricks Insider.

Let us know if you have any questions or need anything!


# 4
bkap1
Registered User
Joined: 10/10/11
Posts: 18
bkap1
Registered User
Joined: 10/10/11
Posts: 18
01/19/2017 10:28 pm

Hi Ben. I haven't recieved any emails since I first queried @Jan 11.. When I first emailed asking why I haven't received any emails from GR since 12/24/16. I immediately received an email back (twice) which was a copy of an email you sent me in Oct.

Botton line I am not getting any emails from GT.


# 5
bkap1
Registered User
Joined: 10/10/11
Posts: 18
bkap1
Registered User
Joined: 10/10/11
Posts: 18
01/19/2017 10:31 pm

Also, I am not getting any email notice when I get a reply on the forum. There seems to be a connection.

Yes my notify is on.


# 6

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