I also had a problem with the tuning, using a Shark Electric Tuner. The tuner would show that the strings were on the money, but when I strummed them you could tell that they were not right. That’s when I got to thinking, a guitar has 7 Major notes right A,B,C,D,E,F,& G, how many times can I produce a E on string 1. Well I found out that you can tune the 1st string to play 3 different levels of E, the same applies to the other 5 strings and their respective note. This is what happened with me, I’m a beginner so I’m struggling with learning, but having fun. My wife has showed me some new faces I had not seen before, you would think after 28 years of marriage proceeded by 2 years of dating I would have seen them all by now. “Wrong” Just kidding. I hope this helps,
Mike